Sell and redeem a voucher

This guide walks you through the full life of a gift voucher: issuing a single voucher (or a whole batch), setting its value and validity, and following it through to redemption. Redemption itself happens in the online booking checkout, where the client enters their code — from the dashboard you issue vouchers, track their remaining value, and correct their status when needed.

Open Vouchers

Open the Vouchers page from the menu. This page is available when the Vouchers module is switched on for your organisation. It lists every voucher you have issued, along with its original value, remaining value and status.

Create a single voucher

Click Add to open the New voucher dialog. This button (and the batch button below) needs write permission for clients and an online connection — it is hidden for read-only users. Give the voucher a Name and, if you wish, assign it to a Client from your Clients list. Enter the Original value — the amount the voucher is worth at the point of sale — and choose its Status: Available for sale, Redeemable, Redeemed, or Blocked, preselected to Redeemable. You can also add tags and notes for your own bookkeeping.

Set validity and save

Set the Valid from and Valid to dates. These default to your organisation's standard voucher validity period, which you can adjust for this voucher. Click Save to issue it. The Voucher code is generated automatically and cannot be edited — it is the code the client enters when redeeming.

Produce a batch at once

When you need many vouchers — for a seasonal campaign or a printed gift-card run — click Produce vouchers to open the Produce vouchers dialog instead of creating them one by one. Enter the count of vouchers to produce and a Name for the batch, then set the shared Original value, Status, and Valid from / Valid to dates that apply to every voucher in the batch. Each voucher still receives its own unique code. Vouchers produced together share a voucher group, shown as a coloured chip on the Vouchers page so you can identify each batch at a glance.

Track redemption

Back on the Vouchers page, use the status filter next to the search field to see where each voucher stands — Available for sale, Redeemable, Redeemed, or Blocked. By default the list only shows Redeemable vouchers, so add the other statuses to the filter if you want to see everything you have issued. The voucher-group chips let you isolate a single batch, which is handy for reconciling a campaign. The list shows the Remaining value for each voucher, so you can tell at a glance which are unused, partially spent, or fully redeemed.

Each row also has a PDF button that downloads the voucher document — useful when a client wants a printed gift card.

How redemption works

A voucher is redeemed in the online booking checkout: the client enters the voucher code when paying, and the voucher's remaining value covers part or all of the purchase. A partial redemption leaves a balance for next time, while a fully spent voucher ends up as Redeemed.

The dashboard offers no redeem action of its own, but you can correct voucher statuses manually: select one or more vouchers in the list, click the status button in the toolbar, and pick the new status — Available for sale, Redeemable, Redeemed, or Blocked. Use this to release a batch for sale, or to block a voucher that should no longer be accepted.