Accept an invitation

On this page you accept or decline an invitation to work in an organisation in go flow.

A colleague who manages users invites you from the Users page (see Send invitations). You then receive the email "Invitation to use go flow" with an Accept Invitation button. The link in it has no expiry date.

Accept or decline

The Accept invitation page names the colleague who invited you and the organisation, for example "Jana Muster has invited you to use go flow for Studio Example. Please accept or decline as per below." Choose:

• Accept — join the organisation.
• Decline — turn the invitation down.

The text below the names tells you what accepting does for you:

• "If you accept, you will then be asked to complete your login details." — you are new to go flow.
• "If you accept, the organisation will be added to your profile." — you already have a go flow user, for example from another organisation.

New users

If you are new to go flow, Accept takes you straight to Set or reset your password, where you choose your password and Support Pin. That step stays available for 7 days; if you miss it, open the invitation link again and click Accept once more.

Then sign in on the login page. Your first sign-in sets up the authenticator app on your phone, and go flow may first send a code by SMS to the mobile number your colleague entered for you (see First-time setup). Have the phone at hand.

Existing users and declining

If you already have a go flow user, or if you decline, the page confirms "We have now registered your response, you can close this window." After accepting, sign in as usual. If you now belong to more than one group, you choose the group during sign-in.

Your colleague sees your answer in the user list: an accepted invitation makes you Active, a declined one shows User declined. Both answers are recorded in the tenant's audit log as Invitation accepted or Invitation declined.

When the invitation can no longer be used

When the invitation is no longer open, the page reads "This invitation can no longer be used: it has already been answered, or it was withdrawn. If you still need access, ask the person who invited you to send a new invitation." Continue to login takes you to the login page. This happens when you have already accepted it with an existing user or declined it, when the invitation was revoked, when your access was removed, or when the colleague who invited you no longer has an active user. Ask a colleague who manages users to check your status on the Users page and, if needed, send you the invitation again; the link in your earlier email then works again.

The page shows the same message, also after Accept or Decline, when it cannot reach go flow, so first open the link again after a few minutes.

If the page shows Application error instead, click Continue to login and open the link again in a few minutes.