Session Participants

The participant list manages the clients attached to a session: adding them, messaging them, marking attendance, and cancelling their bookings.

The Participant Table

Each row shows the participant's slot count, name, email, mobile, any consent or process fields, status, when the booking was created, and — for reservations that are still pending — a countdown in the Expires column. Double-click a row to open the full client record.

For sessions, the slot count inside the chip is editable: type a new number to change how many slots the participant takes, up to the session's remaining capacity. The change is saved immediately.

Adding a Participant

Click the add-participant button to open the Select client picker. Search for and choose a client and, for sessions, set the number of slots they take. You can also adjust the booking's notification emails — Send confirmation to client, Send day-before reminder and Send morning reminder — which are pre-set from the resource's defaults. Click Add; the new participant is added immediately.

Group Registration by QR Code

A participant who books more than one slot gets a QR icon next to their name. Clicking it opens a QR code and link that the rest of their group can use to register themselves for the session.

Completed group members are listed indented beneath the participant who booked the slots.

Messaging Participants

Select one or more participants and click Message clients to compose an email to them.

Marking No-Shows

Select participants and click Mark no-show to record that they did not attend. The button is only available once the session has started, and marking cannot be undone.

Cancelling Participants

Select participants and click Cancel selected:

• One participant opens the per-client cancel dialog, where you choose the refund destination, any cancellation fee, and enter a cancellation reason (required). Only that participant's booking is cancelled.
• Several participants opens the bulk cancel dialog — be aware that confirming it cancels the entire session: every active participant is cancelled, including any you did not select, and the session dialog closes. Here too you set the shared refund destination, fee and a required reason, and review the list of attached clients with their paid and refund amounts before confirming.

See the Cancel & Refund a Booking page for details on the refund options.