Subscription

The subscription page shows your go flow account's own billing: invoices, billing contact details and the services your organisation is billed for. It is about your subscription to go flow, not about anything you sell to your customers. It has three tabs: Bills, Contact information and Subscription.

Opening the page

The page has no entry in the menu. It opens in two ways:

• From the trial notice. When the free trial has ended, go flow pauses the dashboard and shows the notice "Your trial has ended". The notice has a Subscription button for users with access to the subscription; while the trial has ended, this page is the only one that stays usable. The earlier reminder "Your trial is ending soon" offers only Later, not this page.
• By its address. Add /subscription to the dashboard address in your browser.

The page needs the subscription right for your account. That right is not offered in the user dialog. Users without it are sent to Settings, and the trial notice shows them no button. If no subscription is registered for the account, or the server does not let your user read it — as for a Billing contact, whom the dashboard lets open the page — go flow signs you out as the page loads, deleting changes not yet uploaded. Make sure the cloud icon shows no "!" before you open the page, and contact support if you should have access.

The page needs a connection: offline it shows "You need to be online to view subscription information!".

Bills

The Bills tab lists your invoices. Pick a year from the selector to filter the list, then download any invoice as a PDF using the Download PDF icon. Each row shows the Month, the Invoice number, the Amount, and the VAT included (Whereof VAT).

Contact information

The Contact information tab holds the details used on your invoices: Company name, Bill recipient, Address line one, Address line two, Postal code, City and Country.

Two email lists follow: Send bills to the following emails and Send tech related information to the following emails. Each list can hold up to five addresses — use the plus icon to add one. The delete icon appears once a list has more than one address, since each list must keep at least one.

Subscription

The Subscription tab shows your account details — Account ID, Account created, Trial ends (if applicable), Currency and Payment method. These fields are read-only.

Below the account details, Your current service consumption lists each service with its current count and running cost, together with the Monthly cost estimate.

Some services have switches:

• The service modules — Commerce (payments & orders), Wallets, Vouchers, Products and Feedback forms — can be switched on and off. Wallets, Vouchers and Products require Commerce: while Commerce is off, they are locked with the hint "Requires payments", and turning Commerce off also turns them off. Feedback forms works independently of Commerce.
• API fees and White label fees can only be switched on from this page; once active, the switch is disabled.

A module switch here does more than billing. When you save, go flow sets the same module on every organisation of your account — Commerce is the Payments module, the others carry their own names on the Modules tab of Organisation — and the booking site picks up the change. A module is billed for the days it is switched on.

Saving changes

Use the save icon at the right of the page's toolbar, beside the tabs, to store your changes. It stays disabled until you make an edit and all recipient email addresses are valid.

Cancelling or reactivating

While the subscription is active, the Cancel subscription button at the bottom of the Subscription tab opens a confirmation dialog that asks for your password. Once the cancellation is processed, you receive a confirmation email and can keep using your account for another 30 days before it is permanently deleted.

While the subscription is cancelled, a red notice at the top of the tab content shows the closing date ("Your subscription is cancelled and will be permanently closed …") together with a Reactivate subscription button, which also asks for your password to confirm.

Pro bono accounts

Pro bono accounts see a reduced page: the Bills and Subscription tabs are hidden, and the Contact information tab shows the note "You have a pro bono account!" with the company name and address, without Bill recipient and the two email lists.