SMS template

This full-screen dialog edits the text of one SMS reminder — see Message templates for where it fits among your other templates. go flow sends three SMS reminders: SMS — Reminder 1 day before (09:00 the day before), SMS — Reminder morning of (07:00 on the day) and SMS — Reminder 2 hours before (two hours before the client's first booking of the day). Each goes out only when:

• the SMS module is on and all four SMS credentials are stored (Configurations > Organisation, Modules tab — see Organisation); without them the SMS templates are not even listed;
• the matching SMS switch is on for the resource or session (off by default) — see Resource;
• the client has a mobile number.

Like the email reminders, one SMS per client and day covers all of that day's bookings. You cannot send an SMS by hand: messages you write yourself always go out as email.

Name and message

• Name — the template's internal name (up to 50 characters), shown in the toolbar title and required before saving. It is not part of the text message.
• Language tabs, one per language configured for your organisation, switch the Message field below between them.
• Message — the SMS text for the selected language (up to 1600 characters). At least one language needs message text before the template can be saved.

Write the message in every language. Unlike an email, an SMS whose language is left empty is not replaced by the default language's text: clients who use that language get no usable reminder. A language without text starts with go flow's suggested wording when you open the template (for English, German and Swedish); it is stored with your next saved change.

Keep reminders short. A long text is sent as several SMS and billed accordingly by your SMS provider, and a link such as {{bookingUrl}} makes a text much longer.

Placeholders

The braces icon inside the Message field opens a menu of placeholders; picking one inserts it at the cursor position. Placeholders are replaced with the real values when the reminder is written. There is no preview for SMS: send yourself a test.

Use only these entries of the menu — they are the ones SMS reminders fill:

Menu entry	Inserts
Client first name	{{clientFirstName}}
Organisation name	{{organisationName}}
Organisation email signature	{{companySignature}} — your organisation's name, not your email signature
Resource name	{{resourceName}}
Appointment date	{{appointmentDate}}
Appointment time	{{appointmentTime}} — start and end time
Presence before	{{presenceMinutesBefore}}
Booking URL	{{bookingUrl}}

You can also type {{dateTime}} (date and time together), {{profileUrl}} (the client's profile on the booking site) and {{year}}. When a client has several bookings that day, {{appointmentTime}}, {{resourceName}} and {{dateTime}} list them all, separated by commas.

The menu also offers Salutation, Client name, Client last name, Client email, Client phone, Treatment name and Cancellation URL. SMS reminders do not fill these: the client would receive the placeholder as literal text, braces included. Do not use them.

Saving and closing

Save stays disabled until you have made a change, given the template a name, and entered message text for at least one language. A change applies to reminders written afterwards; reminders already written for existing bookings keep their text until they are rewritten — see When changes take effect. Closing the dialog (the X in the toolbar) asks you to confirm if you have unsaved changes, then discards them; otherwise it closes immediately. Without the Manage right on Configuration & settings, the dialog opens read-only and the toolbar buttons are hidden.

Deleting a template

For an existing template, the trash icon in the toolbar marks the template for deletion at once: a warning banner appears and the form below is locked (dimmed and not editable); saving then removes the template. Click the trash icon again, or close the dialog without saving, to cancel the deletion. Like Save, the trash icon only appears with the Manage right on Configuration & settings.

Deleting stops that SMS reminder for every resource and session. To stop it for one resource or session only, switch it off there instead. After deletion the type stays listed with go flow's suggested text; it is sent again once you open and save it.