Setting Your Password

This page is used to set your login credentials — a new password and a Support Pin — when you first set up your account or after a password reset.

1. Confirm the SMS Code

If your account requires mobile verification, a six-digit code is sent to your phone by SMS ("We have sent you an SMS with a code, please enter it below."). Enter the code and click Continue. A wrong code shows "Wrong code!"; after five wrong entries you are taken back to the login page.

2. Choose a Password and Support Pin

On the Set credentials step, enter a new password and a support pin. As you type, a checklist shows which requirements are met:

• Length (at least 10 characters)
• Contains lower case
• Contains upper case
• Contains number
• Contains special character
• Support pin set (a four-digit number)

Continue stays disabled until every requirement is fulfilled.

3. Done

A confirmation step — Password set — tells you "Your password and pin have been updated!". Click Continue to login to return to the login page and sign in with your new credentials.