Email footer
The footer is the block at the bottom of your emails, typically your address, contact details or a legal note. You create and edit footers on Configurations > Templates, tab Branding: click + and choose Footer for a new one, or open an existing row with its eye icon or a double-click. The dialog's title bar reads Footer template.
Changing a footer needs Configuration & settings at Manage in your user rights. Without it the dialog opens read-only and its toolbar (help, delete and save) is hidden.
How a footer reaches your emails
go flow adds the footer when it sends each email, below the body and the signature. It uses the footer chosen in the email template's Footer field (see Email template) if that footer still exists. If the field is none, or the footer has since been deleted, the email goes out without a footer: go flow does not substitute your default footer or a footer of its own.
- When you save a change to a footer, every email that uses it carries the new text from then on, including messages already waiting to go out. Your email templates need no new save. Emails already sent are not changed.
- Footers go on emails only, not on SMS, receipts or voucher cards.
- The Emails page shows the body of each message without its footer.
Default footer
The Default column on the Branding tab marks your organisation's default footer with a star; click Set as default on another footer's row to replace it. This takes effect at once, without a further save. A new organisation starts with a footer copied from go flow's standard set as its default.
The default only preselects the Footer field of an email template your organisation has never saved; sending never uses it. A saved template keeps the footer it names, or none, when the default changes, so to change the footer of all your emails, edit the footer you already use. More on defaults: Email header.
Name and appearance
Name identifies the footer in the Branding list and in the Footer field of email templates. It is required and takes up to 50 characters.
| Control | What it sets |
|---|---|
| Footer background | The colour of the footer strip; the swatch opens a colour picker. Light grey by default. |
| Footer text color | The colour of the footer text; the swatch opens a colour picker. Dark grey by default. |
| Left, Center, Right | The text alignment, the same for all languages. Centred by default. |
Text per language
A row of tabs shows your organisation's languages, for example EN and DE. Write the footer for each language in the Text box. It is plain text: line breaks are kept, other formatting is not available. The preview beside it shows the footer for the selected language with the current colours and alignment.
- An email in a language whose tab is empty gets the footer text of your organisation's default language. If that tab is empty too, the email has no footer text.
- Placeholders are not filled in here. Write the actual text:
{{organisationName}}typed into a footer arrives in the email exactly as typed.
Saving and deleting
Save stays disabled until you have changed something and the footer has a name. Closing the dialog with the X or Esc asks before discarding unsaved changes.
To delete a saved footer, click Mark for deletion (the trash icon). The form is locked, the language tabs are disabled and a banner reads "Marked for deletion — this item will be deleted when you save. Close or press Esc to cancel the deletion." Click Save to delete the footer; click the icon again, or close the dialog, to cancel. Emails whose template chose this footer then go out without a footer until you choose another one in those templates.