Feedback Insights

Use this page to follow how client feedback develops over time — across all your feedback forms, not just one. It complements the per-form Feedback responses list. The page reads live statistics from the server, so it is only available while you are online.

Filtering

One filter bar at the top drives every tab: a start and end date, a feedback form, a resource, and a Source. Leave a filter empty to include everything.

Insights tab

The Insights tab opens with the headline numbers — Total responses in the filtered period and how many are still awaiting follow-up — followed by one chart per tracked metric.

The period buttons (7, 30 or 90 days, or all time; 30 days is preselected) choose the window of the trailing rolling average, not the chart's range: each point averages the responses of the preceding window, so a longer window gives a smoother curve. Each chart shows the metric's rolling value together with the response volume behind it, and NPS metrics break down into promoters, passives and detractors. A metric appears here only when its question is marked as tracked on the feedback form; with no tracked questions the board says so and points you to the form configuration.

Export to Excel (shown while the Insights tab is active) downloads one workbook with a sheet per tracked metric's rolling series.

Per form tab

The Per form tab breaks the same filtered period down per feedback form and per question, so you can compare forms with each other and find the question behind a moving average.

Responses tab

The Responses tab shows the same response list as the Feedback responses page, already narrowed by the shared filter bar — open a row to read the full response, or mark it handled from here.